I need help pairing colors together for a pattern, can you help?
-Absolutely! That is what we are here for, just contact us: firstname.lastname@example.org
How long will it take for my items to ship?
-Please allow 3-5 business days for handling time, if we are back ordered we will contact you. Depending on the time of year, shipping could take up to 2 weeks. If your order is taking more than 2 weeks, please contact us.
What countries do you ship to?
-United States, Canada, UK, Germany, France, and Australia
I do not see the colors I want, do you have them?
-We can special order Baah Yarn. Please note that shipping may take an extra day or two.
How long does shipping take?
-We always try to ship your items as quick as possible. Sometimes if multiple skeins are ordered, it may take extra time to ensure the skeins match well together. Please allow up to 5 business days for your items to ship, and at least a week for it to arrive. Orders should take about 2 weeks to arrive.
My order says delivered, but I did not get my package what do I do?
- Check the tracking number that was emailed once your order was shipped.
- Contact your local post office
- Please allow up to 48 ours after you get your delivery confirmation to declare it missing
I paid for Priority 2-3 day shipping and my package is taking longer what can I do?
-Unfortunately USPS is a 3rd party and we have no control over the package once it is shipped out. All delays will need to be settled up with USPS. Please note to expect shipping delays around the holidays. We are unable to provide refunds for shipping for issues caused internally by UPS or USPS. However, if the mistake is on our behalf, shipping label does not match your selection, we will fully refund you for shipping.
Do I need to sign for my packages?
-An authorize signature will be required for orders over $350
Do you have a store front?
-We are an online shop
What is Savannah yarn?
-Savannah yarn in made from 100% superwash merino wool, 10% cashmere, and 10% Nylon.
Do you sell other yarn besides Baah?
-We are open to expanding our retail for other yarn brands. However, we personally go into the Baah warehouse to hand select the perfect yarn for you!
What is the color of the month?
-Color of the month is inspired from Baah Yarn's exclusive monthly colors. Baah hand-dyes surprise colors each month that fade into one another each month so you can create a fun project! We will ship out your yarn in the beginning of each month. You can pause, skip, or cancel at anytime.
Do you accept returns?
-Yes we do, please refer to our return policy.